Privacy Policy

Last updated: 21/07/2026

Capture the Story respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, book our services, participate in a photography project or otherwise interact with Capture the Story.

1. About Capture the Story

Capture the Story is operated by:

Business name: Capture the Story
Legal owner: Franco Joseph Sauzier
ABN: 37 193 795 887
Location: Western Australia, Australia
Email: hello@capturethestory.com.au

In this policy, “Capture the Story”, “we”, “us” and “our” refer to the business identified above.

2. Personal information we collect

The personal information we collect depends on how you interact with us and may include:

  • Your name

  • Email address

  • Phone number

  • Business or organisation name

  • Billing and invoicing details

  • Event, session or project dates

  • Photography locations

  • Information about your photography requirements

  • Information included in enquiry forms, questionnaires and correspondence

  • Names or information relating to participants in a photography project

  • Photographs and video containing identifiable people

  • Gallery access, image-selection and download information

  • Records of payments and transactions

  • Marketing preferences

  • Technical information about your use of our website

We aim to collect only the information reasonably required to provide our services and operate our business.

3. How we collect information

We may collect information when you:

  • Submit a website contact form

  • Request a quote

  • Book a photography service

  • Complete a client questionnaire

  • Communicate with us by email, telephone, social media or in person

  • Attend or participate in a photography session or event

  • Access a client gallery

  • Download or purchase photographs

  • Subscribe to marketing communications

  • Visit or interact with our website

We may also receive relevant information from a person or organisation booking photography on behalf of other participants.

4. Information about other people

When you provide us with personal information about another person, you confirm that you are authorised to provide that information or have taken reasonable steps to inform them.

Where a project involves children, schools, sporting organisations, community groups or vulnerable participants, additional permissions or project-specific consent arrangements may be required.

5. How we use personal information

We may use personal information to:

  • Respond to enquiries

  • Prepare quotes and proposals

  • Schedule and manage photography projects

  • Communicate with clients and project participants

  • Process bookings and payments

  • Plan photography sessions and create shot lists

  • Capture, edit and deliver photographs or video

  • Operate private or public client galleries

  • Provide customer support

  • Maintain accounting, tax and business records

  • Improve our website, services and customer experience

  • Protect the security of our website and business systems

  • Manage complaints or disputes

  • Meet legal and regulatory obligations

  • Send marketing communications where consent has been provided or where otherwise permitted by law

We will not sell personal information to third parties.

6. Photographs and video

Photographs and video may contain personal information where an individual can reasonably be identified.

We may collect, process, store and deliver photographic content for the purpose of completing a booked service.

The use of photographs for our portfolio, website, social media, advertising, competitions, education or other promotional purposes will be handled in accordance with the applicable booking agreement, release or consent provided for the project.

Where a client has requested confidentiality or has declined promotional use, we will take reasonable steps to respect that instruction.

7. Portfolio permission

Portfolio permission is separate from the delivery of photography services.

Depending on the project, clients may be asked to select one of the following options:

  • Full promotional permission

  • Permission for selected photographs only

  • Permission after an agreed date

  • No promotional use

Any project-specific portfolio arrangement will be recorded in the relevant quote, agreement, questionnaire or written communication.

8. Disclosure to service providers

We may disclose information to trusted third-party providers that help us operate our business, including providers of:

  • Website hosting and contact forms

  • Client galleries and image delivery

  • Cloud storage and file backup

  • Email and communication services

  • Accounting and invoicing software

  • Payment processing

  • Website analytics

  • Digital advertising and social-media tools

  • Professional advice

  • Photography editing or production support

Our current service providers may include:

  • Squarespace

  • Pixieset

  • Google

We may also provide relevant information to trusted photographers, videographers, editors, assistants or contractors where they are engaged to help deliver a project.

9. Overseas processing

Some third-party technology providers may store or process information outside Australia.

The locations used by these providers may change over time and are governed by their respective privacy policies and data-handling practices.

By interacting with our website or using our services, you acknowledge that information may be processed in countries outside Australia where permitted by law.

10. Website analytics and cookies

Our website may use cookies and similar technologies to:

  • Enable website functionality

  • Remember user preferences

  • Understand website traffic and visitor behaviour

  • Measure the performance of pages or marketing

  • Support embedded content and social-media features

  • Improve our website and services

You may be able to restrict or disable cookies through your browser settings. Doing so may affect how some parts of the website function.

We currently use or may use:

  • Squarespace Analytics

  • Google Analytics

11. Marketing communications

We may send promotional emails or other marketing communications where you have consented or where otherwise permitted by law.

You can unsubscribe at any time by:

  • Using the unsubscribe link in an email

  • Contacting us at hello@capturethestory.com.au

Unsubscribing from marketing will not prevent us from sending communications necessary to manage an enquiry, booking, payment or existing project.

12. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

These steps may include:

  • Password-protected accounts

  • Two-factor authentication where available

  • Restricted access to business systems

  • Reputable cloud-storage and gallery providers

  • Device and software security

  • Regular file backups

  • Secure payment providers

  • Deleting or de-identifying information when it is no longer reasonably required

No internet transmission or electronic storage system can be guaranteed to be completely secure.

13. Retention of information and photographs

We retain personal information for as long as reasonably required to:

  • Complete a photography project

  • Provide client support

  • Maintain financial and business records

  • Meet legal obligations

  • Resolve complaints or disputes

Final photographs may be retained for a period of time, but permanent archival storage is not guaranteed unless otherwise agreed in writing.

Clients are responsible for downloading and securely backing up delivered photographs within the gallery availability period.

14. Accessing or correcting information

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.

Requests should be sent to:

Email: hello@capturethestory.com.au

We may need to verify your identity before completing a request. In some circumstances, we may be legally permitted or required to refuse access.

15. Deletion requests

You may ask us to delete personal information where it is no longer required.

We may need to retain certain records where required for accounting, legal, insurance, dispute-resolution or other legitimate business purposes.

Deletion of information may not always remove copies contained in secure backups immediately.

16. Links to other websites

Our website may link to third-party websites, galleries, payment platforms and social-media services.

We are not responsible for the privacy practices or content of third-party services. You should review the privacy policy of any external service you use.

17. Privacy enquiries and complaints

Privacy enquiries or complaints may be sent to:

Capture the Story
Email: hello@capturethestory.com.au

Please provide enough information for us to understand and investigate your concern.

We will acknowledge and respond to privacy complaints within a reasonable period.

Where applicable, you may also have the right to contact the Office of the Australian Information Commissioner or another relevant regulator.

18. Changes to this policy

We may update this Privacy Policy when our services, systems or legal obligations change.

The current version will be published on this page with its latest revision date.

19. Contact

For questions about this Privacy Policy, contact:

Capture the Story
Franco Joseph Sauzier
ABN 37 193 795 887
hello@capturethestory.com.au
Western Australia, Australia